(07) 3607 3862

Complaints Lodgement Form

Welcome to BMI

Complaints Lodgement Form

Blast Management International (BMI) acknowledges a client’s right to lodge a complaint or appeal when they are dissatisfied with the training and /or assessment services and experiences provided by BMI or any third party delivering services on its behalf. This process includes complaints against staff and other students.

BMI will ensure clients have access to a fair and equitable process for expressing complaints. Please read our Complaints and Appeals Policy for more information.

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Blast Management International

[RTO 31459]

Excellence in Drill and Blast

BMI provides drill and blast consulting services to the surface and underground mining, quarry and construction industries.

  • enquiries@blastmanagement.com.au
  • 1024 Ann St, Fortitude Valley Qld 4006
  • 07 3607 3862
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Training Courses

COURSE DATES

Consulting

Software and Licensing

Blast Monitoring

BMI - EMEA

Training Enquiry

Consulting Enquiry

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Software Quote and Enquiry

Complete your details below and we’ll email you a quote for the BLASTPLAN ll: Drill and Blast Design Application. We’ll respond to any comments or questions you have in a separate email.

BMI Refund Policy

Try Before You Buy

BlastPlan-Pro software is available for purchase on the Blast Management International web site. This software products is available for download and is fully functional. We provide a 30-day free trial period to let you fully evaluate the software product to ensure it meets your needs prior to making a purchase decision.

During your trial period, our support staff are available to assist in installation and configuration via email, ticket or telephone. We strongly recommend that all customers download, install, and test the trial version of any BMI product prior to making a purchase.

No Refunds Post Purchase

After a cleared payment on the purchase of one of our products occurs, you will receive an email with the serial number required to unlock the software. Once this information is emailed to you, no refund will be given. This policy is in place since it would be impossible for you to return your registered version of our software.

We cannot issue a refund for any BMI software product given this licensing model. Please take advantage of the 30-day trial before you complete your purchase.

Refund Under Exceptional Circumstances

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. BMI is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

USI Information

Students undertaking nationally recognised VET courses are required to have a Unique Student Identifier (USI). You can apply for your USI at www.usi.gov.au.

The USI is a reference number that is required if you are a new or continuing student undertaking accredited vocational study at BMI.

Who does the government require to have a USI?

You need a USI if you are undertaking a Nationally Recognised Training.  Without one, you will not be able to get your qualification unless you are undertaking a BMI course outside of Australia as an International Student.

When will you need to provide your USI to BMI?

You will need to have your USI on hand when completing the online enrolment form as part of the enrolment process at commencement of training.

Trainer Opportunity

Are you an experienced and motivated individual who wants to develop or expand your own business providing industry training in each of the Surface Drill and Blast Units of Competency? If so, we’re looking for you!


Blast Management International (BMI) is a Registered Training Organisation (RTO #31459) providing high quality training across most blasting industries including surface, underground metalliferous, construction, oil and gas, explosives/DG driver and special effects.

As an Independent Trainer aligned with BMI you will have access to training and assessment materials as well as marketing and sales support that will enable you to develop your own business providing Nationally Recognised Training to your own clients.

These units support applications for Shotfirer Licenses and may include those aimed at Drill and Blast Engineers, Supervisors and Superintendents.

This opportunity will suit people with skills in both training and surface blasting looking to leverage your industry knowledge and contacts into a sustainable, profitable business opportunity.

For more information or to arrange a confidential discussion email me at peter@blastmanagement.com.

Masterclass Enquiry

I’d like to find out more about the Manage Drill and Blast Operations Masterclass.