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BMI Refund Policy

Try Before You Buy

BlastPlan-Pro software is available for purchase on the Blast Management International web site. This software products is available for download and is fully functional. We provide a 30-day free trial period to let you fully evaluate the software product to ensure it meets your needs prior to making a purchase decision.

During your trial period, our support staff are available to assist in installation and configuration via email, ticket or telephone. We strongly recommend that all customers download, install, and test the trial version of any BMI product prior to making a purchase.

No Refunds Post Purchase

After a cleared payment on the purchase of one of our products occurs, you will receive an email with the serial number required to unlock the software. Once this information is emailed to you, no refund will be given. This policy is in place since it would be impossible for you to return your registered version of our software.

We cannot issue a refund for any BMI software product given this licensing model. Please take advantage of the 30-day trial before you complete your purchase.

Refund Under Exceptional Circumstances

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. BMI is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

Masterclass Enquiry

I’d like to find out more about the Manage Drill and Blast Operations Masterclass.

Training Enquiry